Terms of Service

By creating a Skeldy account or using the product, you accept these Terms on behalf of yourself and the organisation you represent. The contract is concluded with Skeldy SAS, Skeldy SAS, 12 rue de la Paix, 75002 Paris, France.

You must provide accurate information at sign-up and keep it current. You are responsible for the security of your credentials and for all activity under your account.

Skeldy uses a hierarchical role model (General Manager, Section Manager, Staff). Roles are managed by the General Manager of each organisation.

Skeldy is offered in three subscription tiers per organisation. Prices are exclusive of VAT.

• Skeldy Pro — €69/month or €690/year (two months free on annual). Single venue, up to 10 staff.
• Skeldy Business — €89/month or €890/year (two months free on annual). Up to 3 venues, up to 40 staff.
• Skeldy Entreprise — priced on quotation. Unlimited venues and staff. Subscribed under a separate agreement, after contacting [email protected].

Tier additions, removals, or material price changes will be announced at least 30 days in advance by email and in the customer dashboard.

Signing up is free: no payment card, no time limit. You can import your schedules, edit them, and use the assistant without limits and without a deadline. A subscription is required only when you publish a schedule to your team or export it. The first charge then falls immediately, at subscription — there is no trial period. If you cancel, the workspace transitions to read-only — no data is deleted.

Subscriptions renew monthly unless cancelled before the renewal date. You can cancel anytime from the customer portal. Refunds for partial months are not provided unless required by applicable law.

You may not use Skeldy to violate the law, infringe third-party rights, distribute malware, attempt unauthorised access, scrape the product, or build a competing product. You may not use the AI features to generate harmful, deceptive, or unlawful output.

You retain ownership of your customer data. You grant Skeldy a limited licence to process the data solely to operate the service, on your behalf and on your instructions, in line with the Data Processing Addendum (/dpa).

To provide the AI features, named schedule data is transmitted to third-party model providers. One of them is established in the People's Republic of China, a country covered by no adequacy decision of the European Commission. The fields transmitted, the providers concerned, and the transfer mechanism are described in section 5 of the Privacy Policy (/privacy). By using the AI features, you instruct Skeldy to carry out that transfer.

You are responsible for what you import. A schedule photo or PDF contains personal data of people who are not necessarily Skeldy users. It is for you to hold a legal basis for that import and to inform the individuals concerned. An import may automatically create a staff account for every name read from the document.

Skeldy does not use your customer data to train its own models. Processing carried out by the model providers is governed by the contracts concluded with them.

Skeldy, including the platform, the brand, the design system, and all derivative AI outputs that are not customer data, remains the exclusive property of Skeldy SAS. No rights are granted beyond the limited right to use the service per these Terms.

We may suspend or terminate access on material breach of these Terms or non-payment after 30 days. You may terminate at any time via the customer portal.

On termination, the workspace transitions to read-only and you have 30 days to export your data.

Termination triggers no automatic deletion. Your data stays in the database until you ask us to erase it at [email protected]. We then act within 30 days, within the limits described in section 7 of the Privacy Policy: audit logs are retained 13 months, and the invoices issued by Stripe fall under the 10-year accounting retention. The technical log of Stripe webhooks, for its part, does not fall under that obligation and is removed on request.

Skeldy is provided on an "as is" and "as available" basis. The AI features assist but do not replace professional judgement. Compliance verdicts surface possible labour-law issues for your review; final responsibility rests with the General Manager.

To the maximum extent permitted by law, Skeldy's total liability over any rolling 12-month period is capped at the fees paid by you during that period. We exclude liability for indirect, incidental, or consequential damages, except where excluded by mandatory consumer protection law.

These Terms are governed by the laws of France. Any dispute is submitted to the exclusive jurisdiction of the competent courts of Paris, except where mandatory consumer-protection rules grant exclusive jurisdiction elsewhere.